Support
Help with any Hopetara game. We answer email within two business days.
Email: support@hopetara.com
Include the game's name, your device model and what happened. A screenshot helps.
Common questions
My progress disappeared after reinstalling the game.
Progress is saved on your device. Uninstalling the game or clearing its data removes it, and we can't restore it from our side.
How do I change my ad privacy choices?
Open the game's settings and tap Privacy options. You can change your consent there at any time. On Android you can also reset or delete your advertising ID in your device's Google settings.
An ad looked inappropriate or wouldn't close.
Email us the game's name, the time it happened and, if you can, a screenshot. We'll report it to our ad network and block it.
The game crashes or won't load.
Update the game from Google Play and restart your device. If it still happens, email us your device model and Android version.
Delete your data
Our games don't require an account. To ask us to delete any data we hold about you, email privacy@hopetara.com with the subject "Data deletion request" and the name of the game. We reply within 30 days. To remove data stored on your device, uninstall the game.